Appointments

Appointments

All requests for an appointment go through a system called SystmConnect which enables us to triage requests to ensure you are seen at the right time, by the right person, using the right consultation method.

Access SystmConnect here

We use a system called SystmConnect which is an easy and fast way to ask for any kind of help from the practice.

When we receive your request we carry out an initial triage to identify when you need to be seen. There are 4 categories: same day; within 48 hours, routine 1 week, and routine 2 weeks.

You can request a particular clinician. For more urgent issues you may not see your preferred clinician. We try to maintain continuity of care wherever possible so that you see the same person who knows you and your health conditions well.

We will give you a face-to-face, online or telephone appointment at the time appropriate for your problem.

You do not need to register for SystmConnect. You can access directly from SystmOnline (where you can also request medication and view your medical record), via the NHS app, or via our website (although this takes a little longer as you have to enter more information).

If you do not have internet access you can contact us by telephone and one of our receptionists will complete the SystmConnect request for you. If you do have internet access we ask you to complete this yourself to save you time and keep the telephone lines free for other patients.

The SystmConnect service is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us)

Your appointment

Please note, our consulting times extend beyond our opening hours; view our consulting times for further information.

Please attend your appointment on time – if you are late you may not be seen. If you are not seen you will have to rebook for the next available date/time.

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by online consultation messaging

Cancelling or changing an appointment

If you fail to notify the Practice that you are unable to attend you will be sent a letter informing you that you have defaulted. Persistent defaulters may be removed from the list.

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by messaging
  • if you need an interpreter – please notify the receptionist and they will arrange this for you
  • if you have any other access or communication needs

Home visits

If possible please try to telephone reception before 10am if you require a home visit.

House visits are only available for patients who are genuinely housebound because of illness or disability. The receptionist will always ask you the nature of the problem, as this will enable the Doctor to decide the urgency of the visit.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery. Hence, in most cases, the Doctor will phone first to check the nature and need for home visits.

Lack of transport is not an acceptable reason for requesting the Doctor to visit.

Extended Access

Additional extended hours services are available and our registered patients will be able to book appointments each weekday from 6.30pm to 8pm and on Saturdays.

Please note however that evening and weekend appointments may be held at other local practices and will not be carried out by our staff. If you wish to be seen outside our core opening hours please ask at reception and we will be happy to arrange an appointment for you.

Please note, you will need to consent to your medical records being made available to the person seeing you for any appointment booked using the extended hours service.