Appointments

All appointments can be made by telephoning 0844 815 1384 and selecting the appropriate option.

We do not accept appointment requests by email.

You may consult any of the Doctors in the Practice, but we would encourage patients to see the same Doctor for ongoing problems to enable continuity of care.

If you have an urgent problem, you will be offered an appointment on the same day, but this will not necessarily be with the Doctor of your choice.

Please book separate appointments for each member of the family attending Surgery.

Cancelling Appointments

Should you need to cancel an appointment please telephone the surgery on 0844 815 1384 before your appointment time so we can offer your slot to another patient.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

House visits are only available for patients who are genuinely housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Emergency Visits

Emergencies will be dealt with immediately by the Duty Doctor.  Please stress that the call is "an emergency".

Telephone Consultations

If you wish to speak to your Doctor on the telephone, it will normally be possible to do this by arrangement with the Receptionist. It would be helpful, in assessing the urgency of the call and also ensuring that the Doctor has the relevant information available, if you could indicate to the Receptionist the nature of your call when you ring.

However, sometimes interruptions during surgery can be upsetting both for the Doctor and the patients they are seeing. For this reason, the Receptionists are asked not to disturb consultations with non-urgent telephone calls. A more convenient time for you to ring will be suggested.

Practice Information

Disabled Access

We aim to be fully accessible for our disabled patients and have an ongoing programme to comply with the Disability Access Act. Disabled patients will not find any difficulty in obtaining access to the Surgery where all main services are provided on the ground floor. A toilet for disabled people is also available.

Prams, Buggies and Pushchairs

To comply with fire regulations, these should be left in the space provided by the front door.

Car Park

A car park is available for the use of patients attending the Surgery, the staff and the Doctors. Please note that persons using the footpaths and car park do so at their own risk. No responsibility is accepted for injury to pedestrians or for any loss or damage caused to vehicles, their contents or accessories, or any injury caused by or to owners or occupants of such vehicles whilst entering or leaving the premises.

Medical Fund

Over the years, our patients have helped us enormously with charitable donations and bequests for the purchase of medical equipment. If any patient would like to help us by making a donation to the Minster Medical Practice, would they please contact the Practice Manager or a Partner.