Minster Medical Practice Charter

Minster Medical Practice Charter

MINSTER MEDICAL PRACTICE CHARTER

Our Team aim to provide high quality care, based on health care needs, in a courteous and sympathetic manner to all our patients.

We Offer:

An immediate response in the event of an emergency

An urgent appointment for the same day

A routine appointment with a Doctor within 2 working days

To see patients within 30 minutes of their appointment time, or to give an adequate explanation if this proves impossible

To deal with repeat prescriptions within 2 working days

To deal with complaints or suggestions as soon as possible through our Practice Manager

To maintain absolute confidentiality of all your medical records

The opportunity of a clear explanation of your care and treatment

To send off Specialist referrals within 7 working days

Complete patient data confidentiality in accordance with the Caldicott principles and the freedom of information act. (More information can be supplied on request.)

Patient Responsibilities :

Cancelling your appointment if you are unable to attend or need to rearrange your appointment. Failure to do so will be recorded on your medical records. If you do not attend 3 appointment we will send a warning letter to you and persistent non-attendance without good reason may result in your removal from the Practice list

Requesting urgent appointments only if your condition cannot wait

Appreciating that an appointment slot is for one person

Requesting urgent visits only when truly necessary

Requesting home visits before 10.00 am if you are too unwell to attend the Surgery or are housebound

Please inform the Practice if you change your address or telephone number etc and please treat our reception staff with courtesy

We would welcome any comments, favorable or unfavorable, about the care you receive from both the Practice and the Hospital to which you have been referred.